Returns & Refund Policy
Last updated: 1 May 2025
7-Day Return Window
We accept returns within 7 days of delivery. The clock starts from the date your shipment is marked as delivered.
Eligibility Conditions
To be eligible for a return, the gemstone must be in its original condition, in the original sealed packaging with the third-party certificate intact and undamaged. Stones that have been unsealed, worn, set in jewellery, or returned without the original certificate will not be accepted.
Non-Returnable Items
Customised jewellery pieces (stones set to order in rings, pendants, or other settings) are non-returnable as they are made specifically for you. Gift cards are also non-returnable.
How to Initiate a Return
Before shipping anything back, send a WhatsApp message to +91 97626 31131 with: (1) your order number, (2) a clear photo of the stone in its original sealed packaging, (3) reason for return. Our team will respond within 24 hours to guide you through the process and provide a return shipping label.
Refund Process
Once we receive the returned stone and verify it is in original condition with the certificate, your refund will be processed within 7–14 business days. Refunds are made to the original payment method: UPI, bank account, or card, as applicable.
Damaged or Incorrect Items
If you receive a damaged stone or an item different from what you ordered, contact us immediately via WhatsApp. We will arrange a replacement or full refund at no cost to you.
For questions about any of our policies, contact us at hello@jeevanratna.com or WhatsApp +91 97626 31131.