Question 1

What is ratti and how does it relate to carat?

Accepted Answer

Ratti is a traditional Indian unit of gemstone weight. 1 ratti = 0.9144 carats. So a 5 ratti stone weighs approximately 4.57 carats. Both units are used in the trade; we display both on every product.

Question 2

What is the difference between a carat and a karat?

Accepted Answer

Carat (ct) is a unit of weight for gemstones: 1 carat = 0.2 grams. Karat (k or kt) is a measure of gold purity: 24 karat is pure gold. They are completely different units. Gemstone weight is always in carats.

Question 3

What is the difference between a precious and semi-precious gemstone?

Accepted Answer

Traditionally, only four gemstones were called "precious": diamond, ruby, emerald, and sapphire. All others were called "semi-precious." In Vedic astrology, however, this classification is less relevant. What matters is the planetary association and quality of the stone, not the marketing category.

Question 4

What does "unheated" or "untreated" mean?

Accepted Answer

Heat treatment is used to enhance the colour or clarity of gemstones. "Unheated" means the stone has never been subjected to heat treatment; its colour and clarity are entirely natural. This is the highest quality standard for astrological use and is documented on the certificate.

Question 5

Can I wear multiple gemstones at the same time?

Accepted Answer

According to Vedic astrology, some gemstones are compatible and others are not. For example, Ruby (Sun) and Yellow Sapphire (Jupiter) are generally compatible, while Ruby and Blue Sapphire may conflict. This is an astrological question; we recommend consulting your astrologer or using Gemmie for guidance.

Question 6

What does "certified" mean on Jeevan Ratna?

Accepted Answer

Every stone listed on Jeevan Ratna comes with a report from an independent, third-party gemological laboratory. The lab is not affiliated with us: their report is an independent assessment of the stone's properties, including weight, colour, clarity, origin (where determinable), and treatment status.

Question 7

How do I verify my certificate?

Accepted Answer

Every product page shows the certificate number and the issuing lab. Visit the lab's website, find their certificate verification tool, and enter the number. The full report will appear. If anything differs from what is listed on our site, contact us immediately.

Question 8

Why is third-party certification important?

Accepted Answer

Because a seller certifying their own stones is a conflict of interest. Third-party certification means an independent expert, with their own reputation at stake, has verified the stone's properties. You can trust the certificate because the lab has nothing to gain by overstating the stone's quality.

Question 9

What is IGI / IIGJ by GJEPC / IGITL certification and is it better?

Accepted Answer

IGI (International Gemological Institute), IIGJ by GJEPC (Indian Institute of Jewellery by the Gem & Jewellery Export Promotion Council), and IGITL (Indian Gemological Institute Testing Laboratory) are nationally and internationally recognised premium certification labs. Every Jeevan Ratna stone already comes with a free third-party lab certificate included. For those who want certification specifically from IGI, IIGJ by GJEPC, or IGITL, it is available as a paid add-on at exactly what these labs charge — we earn no margin on this.

Question 10

Who should wear Pukhraj (Yellow Sapphire)?

Accepted Answer

Yellow Sapphire is the gemstone of Jupiter (Guru). According to BPHS, it is generally recommended when Jupiter is the lord of an auspicious house in the birth chart, or when strengthening Jupiter is indicated by the current Mahadasha or Antardasha. However, the specific recommendation depends on the individual birth chart. Please use Gemmie or consult your astrologer.

Question 11

Do I need my astrologer's recommendation before buying?

Accepted Answer

We strongly recommend it for astrological purposes. Your astrologer knows your full chart. Gemmie provides a BPHS-based initial assessment, but your astrologer's recommendation always takes precedence. If you already have a recommendation, we can help you find the right certified stone.

Question 12

What is BPHS?

Accepted Answer

BPHS stands for Brihat Parashar Hora Shastra, the foundational text of Vedic astrology, authored by Maharishi Parashar. It contains the classical rules for gemstone recommendation based on planetary placements, house rulership, and dashas (planetary periods). This is the system Gemmie uses.

Question 13

Can a gemstone have side effects?

Accepted Answer

According to Vedic astrology, wearing the wrong gemstone can strengthen a malefic planet for your chart, which may have adverse effects. This is why we emphasise consulting your astrologer, and why Gemmie is designed to follow BPHS rules rather than make arbitrary recommendations.

Question 14

Does the size (weight) of the gemstone matter astrologically?

Accepted Answer

Classical texts recommend a minimum weight for planetary gemstones to be effective. Generally, 2 ratti (approximately 1.83 carats) is considered the minimum, with higher weights often recommended for stronger effects. Your astrologer may specify a minimum weight.

Question 15

How does Gemmie work?

Accepted Answer

Gemmie asks for your date, time, and place of birth, and your primary concern (career, health, relationships, finances, or peace of mind). It then calculates your planetary positions and strengths using BPHS rules, including Lagna lord, Moon sign, current Mahadasha/Antardasha, and planetary dignities. The result is a gemstone recommendation with a full explanation.

Question 16

Is Gemmie AI?

Accepted Answer

The recommendation logic is not AI: it is BPHS logic coded by our team of astrology and gemstone experts. AI is used only to present the result clearly in your preferred language (English, Hindi, or Hinglish). The actual recommendation follows classical rules, not machine learning.

Question 17

Is Gemmie free?

Accepted Answer

Yes, completely free. You pay nothing for the recommendation. You only pay if you choose to buy a stone.

Question 18

Where does Gemmie run?

Accepted Answer

Gemmie runs on WhatsApp. Tap the "Try Gemmie Free" button and it opens WhatsApp with a pre-filled message. Respond to begin.

Question 19

How do I place an order?

Accepted Answer

Browse the shop, add a stone to your cart, and proceed to checkout. Alternatively, enquire on WhatsApp for personalised assistance. We accept UPI, credit/debit cards, net banking, and EMI.

Question 20

What payment methods are available?

Accepted Answer

UPI, all major credit and debit cards, net banking, and EMI via Razorpay. GST is included in the displayed price.

Question 21

How long does delivery take?

Accepted Answer

Standard delivery across India takes 3–7 business days via Blue Dart or DTDC. You will receive a tracking number on WhatsApp once shipped.

Question 22

Is Cash on Delivery (COD) available?

Accepted Answer

No. Due to the high value and uniqueness of certified gemstones, we do not offer COD. All orders are prepaid.

Question 23

Is shipping free?

Accepted Answer

Yes, shipping is free on all orders across India. For international orders, please contact us for a manual quote.

Question 24

What is your return policy?

Accepted Answer

We offer a 7-day return window. The stone must be in its original, sealed packaging with the original certificate intact. Stones that have been unsealed, worn, or returned without the certificate cannot be accepted.

Question 25

How do I initiate a return?

Accepted Answer

Send a WhatsApp message to +91 97626 31131 with a photo of the stone in its original sealed packaging. Our team will guide you through the process and provide a return shipping label.

Question 26

Are customised jewellery orders returnable?

Accepted Answer

No. Jewellery pieces made to order (custom settings) are non-returnable as they are made specifically for you.

Question 27

When will I receive my refund?

Accepted Answer

Once we receive the returned stone and verify it is in original condition with the certificate, your refund will be processed in 7–14 business days to your original payment method.

Question 28

What is the buyback rate?

Accepted Answer

We buy back all certified gemstones purchased from Jeevan Ratna at 40% of the original invoice value, guaranteed for life. Metals are bought back at the prevailing market rate on the date of buyback.

Question 29

How long does the buyback take?

Accepted Answer

7–14 working days from the date we receive the stone and verify the original certificate.

Question 30

Do I need the original certificate for buyback?

Accepted Answer

Yes. The original third-party certificate is mandatory for buyback. Please keep it safely.

Question 31

Can I exchange instead of selling back?

Accepted Answer

Exchange requests are handled on a case-by-case basis. Contact us on WhatsApp to discuss.

Question 32

Can I get my gemstone set in jewellery?

Accepted Answer

Yes. Many of our gemstones are setting-compatible. You can choose a ring or pendant setting (22K, 18K, or 14K gold, or silver 925) directly on the product page.

Question 33

What metals are available for settings?

Accepted Answer

We offer settings in 22K gold, 18K gold, 14K gold, and silver 925. The metal is chosen based on the astrological recommendation: some planets specify a particular metal.

Question 34

How long does a custom jewellery order take?

Accepted Answer

Custom settings typically take 7–10 working days after order confirmation. We will keep you updated on WhatsApp throughout the process.

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